Eazy Sevai
Eazy Sevai

Refund Policy

Last Updated: December 2, 2025

Overview

At Eazy Sevai, we strive to provide excellent service. However, we understand that circumstances may require cancellation or refund requests. This policy outlines our refund terms clearly and transparently.

1. Refund Eligibility

✅ FULL REFUND (100%)

You are eligible for a full refund of professional service fee if:

  • Application has NOT been submitted to government
  • Request made within 24 hours of payment
  • No processing work has been initiated
  • Service cancellation requested before document verification begins

Refund processing time: 5-7 business days

⚠️ PARTIAL REFUND (50%)

You may be eligible for a partial refund if:

  • Document verification has started but application not submitted
  • Cancellation requested after 24 hours but before 72 hours
  • Substantial processing work has been completed

Decision at Eazy Sevai's discretion based on work completed

❌ NO REFUND (0%)

No refund will be provided if:

  • Application has been submitted to government authorities
  • Application is rejected due to your ineligibility or incorrect information
  • You fail to provide required documents within specified timeframe
  • You fail to attend required government appointments or inspections
  • Application is rejected due to government policy changes
  • Cancellation requested after 72 hours of payment

2. Government Statutory Fees

⚠️ IMPORTANT: Government fees are NON-REFUNDABLE in ALL cases.

Government statutory fees, once paid to authorities, cannot be refunded by Eazy Sevai under any circumstances. This includes:

  • Application fees
  • Processing charges
  • Stamp duty
  • Registration fees
  • Any other government levies

3. Refund Process

To request a refund:

  1. Submit Request: Email sevai@vysegroup.com with:
    • Order ID / Transaction ID
    • Reason for refund
    • Original payment proof
    • Contact details
  2. Review: We will review your request within 2 business days
  3. Approval: If approved, refund will be processed to original payment method
  4. Processing Time:
    • Online payments (UPI/Card): 5-7 business days
    • Bank transfers: 7-10 business days

4. Service-Specific Refund Terms

🟢 Fully Online Services

Full refund if application not submitted. No refund after submission.

🟡 Physical Presence Required Services

Full refund before appointment booking. No refund if you miss scheduled appointments without valid reason.

🟠 Site Inspection Required Services

Full refund before inspection coordination begins. No refund if inspection is scheduled and you're unavailable.

🔴 Variable Fee Services

Professional fee refundable before submission. Government fees calculated at actuals are non-refundable.

5. Non-Refundable Scenarios

No refunds will be provided in the following cases:

  • Customer-Caused Delays: If you don't provide documents within the specified timeframe
  • Ineligibility: If you're found ineligible for the service after application submission
  • Government Rejection: If government rejects application due to policy, verification failure, or any other reason
  • Incorrect Information: If you provided false or misleading information
  • Change of Mind: Once work has commenced (after 72 hours of payment)
  • Third-Party Issues: Payment gateway charges, bank charges, or processing fees

6. Exceptions & Special Cases

Technical Issues

If payment is debited but service not confirmed due to technical error, full refund will be processed within 7 days.

Duplicate Payments

If you accidentally made duplicate payment for same service, duplicate amount will be refunded within 5 days.

Service Unavailability

If we're unable to provide the service due to operational reasons, full refund will be issued.

7. Refund Deductions

The following may be deducted from refund amount:

  • Payment gateway charges (2-3% of transaction)
  • Bank processing fees (if applicable)
  • Actual work completed (for partial refunds)
  • Government fees already paid (non-refundable)

8. Dispute Resolution

If you're not satisfied with our refund decision:

  1. Email detailed complaint to sevai@vysegroup.com
  2. We will review and respond within 5 business days
  3. If dispute remains unresolved, you may escalate to consumer forum

9. Contact for Refunds

For refund requests or queries:

Email: sevai@vysegroup.com

Phone: +91 78454 95937

Subject Line: "Refund Request - [Order ID]"

Please include your order ID, payment proof, and reason for refund request.

Important: This refund policy is subject to our Terms & Conditions. By using Eazy Sevai services, you agree to this refund policy. We reserve the right to modify this policy. Changes will be effective immediately upon posting on our website.